Each Friday, Robbie Briggs, president and CEO of Briggs Freeman Sotheby’s International Realty, writes about luxury, trends, business and more in the advertising pages of the Mansion section of The Wall Street Journal. Below is his letter of October 2, 2020.

From My Perspective

How to earn rave reviews

Please forgive me, but I need to brag.

For years now, at the end of every home purchase or sale with us, we’ve been asking our clients how everything went. What drew them to work with us? How was the whole experience? What could we have done [...]