Our CEO, Robbie Briggs, has some five-star news today in his weekly letter in the Mansion section of the Wall Street Journal: “Our specialized Relocation Services division just won a prestigious Silver Award from Aires, the corporate-relocation specialists, for achieving perfect scores on every satisfaction survey in the third quarter of 2021. That’s five out of five stars — from every client.”
If you have worked with Mary Ann Beaty or Ingrid Demoss in our Relocation Services department, this exciting news will not be a surprise. They work with companies, individuals and agents on moves of every kind. Just a sampling of what they do: For companies, they help with consulting services, supply-chain optimization, expense management and much more. For relocating employees, they help with home-search assistance, household-goods management, closing assistance and settling-in services.
In the case of the Aires award, Ingrid and Mary Ann worked with relocating clients and companies, and 11 of our own agents along the way — a stellar combination that garnered the perfect customer-satisfaction ratings across the board.
We asked the Relocation Services division about what it takes:
“We take every move personally,” Mary Ann says. “And, we work closely with our agents. We don’t just give them a referral and send them on their way. We provide support throughout the entire listing and sales process.”
That’s not all, says Ingrid: “We take the time to learn what the transferees’ wants and needs are, so that we can match them with the best agent. We are very successful at that. It all goes back to our high-touch, boutique approach to relocation.”
Mary Ann reveals another secret to success: “The credit for the five-star ratings has to be given to the agents who serviced the clients. They are the best agents in the business.”
Read all about our one-of-a-kind Relocation Services division and what they do, at briggsfreeman.com, then choose Relocation. Says our CEO: “You’ll understand why our Relocation Services team gets perfect marks from everyone they work with — and from me.”
MORE TO THE STORY
Robbie Briggs' letter in the advertising pages of the Mansion section of the December 10, 2021, Wall Street Journal:
I’ve got some very moving news.
Our specialized Relocation Services division just won a prestigious Silver Award from Aires, the corporate-relocation specialists, for achieving perfect scores on every satisfaction survey in the third quarter of 2021.
That’s five out of five stars — from every client.
(And those clients, by the way, worked with a total of 11 of our agents as part of their relocation journey.)
I am so proud of our relo group. Our certified consultants Mary Ann Beaty and Ingrid Demoss provide the framework and the resources that companies and employees need to connect to new homes, new neighborhoods and new communities. These experts bring white-glove service and a fresh approach to the entire process — from the first idea to the final moving box.
For relocating companies, they help with advisory and consulting services, supply-chain optimization, expense management and reporting (including cost-of-living analysis reports, payroll and tax reports, expense coordination) and much more.
For relocating employees, they help with home-marketing assistance, home-search assistance, household-goods management, closing assistance and settling-in services.
Mary Ann, above, has nearly 30 years of experience in the corporate world, which gives her unique insights and understandings of the behind-the-scenes planning and coordination that comes with every corporate move, big or small. She provides an extraordinary level of customer service — especially in understanding the emotional impact on employees and families in relocating to an exciting new city.
Ingrid, above, began her real estate career as a consultant with a 60-year leader in relocation services for both companies and individuals, then gained 15 more years of experience with one of the world’s largest global brokerages. Now, she assists our agents and clients with relocations of every kind. She excels at pairing transferees with the perfect real estate professionals for them.
Come see what else they do, at briggsfreeman.com, then choose Relocation. You’ll understand why our Relocation Services team gets perfect marks from everyone they work with — and from me.
Robbie Briggs
CEO
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